29 Takabet Privacy Policy — Your Data, Our Responsibility

29 Takabet takes your privacy seriously. This Privacy Policy explains what data is collected when you use the 29 Takabet website, mobile app, or any other service, how that data is used, and what rights you have over your information.

This policy is written in plain, everyday language — no legal jargon to wade through. 29 Takabet believes you should be in control of your own data, so everything is laid out clearly and openly.

• This policy applies to all digital services offered by 29 Takabet.
• The version written in Bengali constitutes the original and governing document.
• If this policy is updated, the revision date will be shown on this page. Members will be notified of any significant changes.

29 Takabet only collects the information needed to deliver its services properly. There are two ways data is gathered — directly from you, and automatically through your usage patterns.

Directly Collected Data

• Full name, date of birth, and address — collected at registration
• Mobile number and email address — for communication and verification
• National ID or passport details — for KYC verification
• Payment Information — for deposits and withdrawals (full card numbers are not stored)

Automatically Collected Data

• Device type, operating system, and browser version
• IP address and approximate location (city level)
• A log of activity on the platform — including betting history, login times, and more
• Information obtained from cookies and similar technologies (see the Cookies section for details)

Collected data is used only for specific, defined purposes. Each purpose is clearly set out below.

29 Takabet never sells or rents your data to third parties for advertising purposes. If you no longer wish to receive our promotional emails or SMS messages, you can opt out at any time by contacting Support.

29 Takabet does not routinely share your data with outside parties. However, in certain specific situations, limited information may need to be shared with select third parties.

• Payment processors: The information required to process transactions with bKash, Nagad, and Rocket is shared with those providers. Each of these companies operates under its own privacy policy.
• Identity Verification Services: Document information may be shared with verification providers to complete KYC. These providers are bound by confidentiality agreements with 29 Takabet.
• Legal authorities: Data may be disclosed in response to a court order, a lawful request from an investigative authority, or other legal obligations.
• Licensing Authority: Providing certain data is mandatory during audits by regulatory authorities.

29 Takabet employs multiple technical and organisational measures to keep your data secure.

Technical Security

• TLS 1.3 protocol and SSL certificates are used across all communications.
• Stored data is protected with AES-256 encryption — one of the highest security standards in the world.
• Payment information is handled in full compliance with PCI DSS standards.
• Two-factor authentication (2FA) is available for all members to use.
• Real-time monitoring is active to detect unusual login attempts or suspicious activity.

Organisational Security

• Only authorised personnel with a legitimate need are granted access to relevant data.
• All staff are trained in privacy and data protection, and are bound by confidentiality agreements.
• Regular security audits and vulnerability assessments are conducted.

If a security breach is detected, 29 Takabet will notify affected members as quickly as possible and take immediate steps to limit any damage.

As a 29 Takabet member, you have certain rights over your personal data. To exercise any of these rights, reach out to our support team via email or Live Chat.

Cookies are small data files stored in your browser. 29 Takabet uses cookies to maintain service quality and personalise your experience.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause login and account features to stop working.

29 Takabet does not retain your data indefinitely. A specific retention period is defined for each category of information.

• Account information: Retained while your account is active. After closure, kept for up to 5 years as required by legal obligations.
• Transaction data: Retained for up to 7 years for financial regulatory and audit purposes.
• Identity verification documents: Retained for 3 to 5 years after account closure — in accordance with anti-money laundering regulations.
• Usage Logs: Typically 12 months. This may be extended in cases involving security investigations.
• Marketing consent records: Up to 3 years after an objection is raised — retained as evidence.

Once the defined retention period expires, your data is permanently deleted or anonymised through an automated process in a way that makes identification impossible.

29 Takabet strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.

Age is verified at registration and confirmed during the KYC process. If an account holder is found to be under 18, the account is closed immediately and all collected data is deleted.

For any privacy-related questions, complaints, or requests to exercise your rights, please contact 29 Takabet through the channels below.

• Email: support@29takabet.asia — for privacy-related enquiries, please include "Privacy" in the subject line.
• Live Chat: Click the chat icon at the bottom right of the site — it's the fastest way to get a response.
• An initial response will be provided within 72 hours of receiving your complaint.
• If your issue cannot be resolved with us directly, you have the right to raise a complaint with the Licensing Authority.